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XIMEA Live Support

Live Support provides remote support by allowing XIMEA customers to share their desktop and system data with technicians at the XIMEA Helpdesk. As a first step please contact XIMEA Helpdesk by creating a support request. If technical support determines that a remote session is needed to resolve the issue, an appointment will be setup with the customer.

How it works

  • Customer actions:
    • Install bundled Live Support application on an Internet-enabled desktop or laptop customer computer
    • Open XIMEA Live Support application on supported computer
    • Enter customer's email address and "Case" description
    • Click on "Connect" button

 

Note: Customer can close the application anytime and terminate the connection with XIMEA Helpdesk Technicians.


Simplified illustration of XIMEA Live Support architecture