XIMEA Live Support¶
Live Support provides remote support by allowing XIMEA customers to share their desktop and system data with technicians at the XIMEA Helpdesk. As a first step please contact XIMEA Helpdesk by creating a support request. If technical support determines that a remote session is needed to resolve the issue, an appointment will be setup with the customer.
How it works¶
- Customer actions:
Note: Customer can close the application anytime and terminate the connection with XIMEA Helpdesk Technicians.
Simplified illustration of XIMEA Live Support architecture