You can save time by submitting your Support request online, while we recommend you to update camera firmware to latest version with help of XIMEA control panel or command line updater and to use latest version of xiAPI.
You can also review the status of all your submitted Issues by clicking on Issues.
Note: Perhaps reviewing the respective Manual could help too.
Our support team is here to help you by offering the best possible solution and service.
The speed and quality of our support will depend on the detailed information that you provide so please remember to include:
- Camera model and its serial number
- Software version of XIMEA API Software Package
- Operating system type and its version or attach a xiCOP report
- All available details about your camera setup
You need to be a registered member to submit Issues.
After the Issue is submitted, you will be receiving notification emails regarding any changes made to the status of the Issue.
Details related to your issue are only visible to you and XIMEA authorized support team members.
Accordingly, other customers will see information only related to the Issues created by them.