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Saving a diagnostic log using xiCOP

xiCOP allows saving a diagnostic log of the system which can be reviewed by technical support.
This can speed up troubleshooting of performance issues.

Windows

Connect the camera and start xiCOP.
The log can be saved after the diagnostic process is over by clicking on the Save diagnostics button.

 


If you prefer using a command line, open it from the folder where the xiCOP is installed (default location is C:\XIMEA\xiCOP) and execute this command:

xiCOP64.exe -save_diag

If you want to specify where the report will be generated, use the option -diag_path:
xiCOP64.exe -save_diag -diag_path C:\report.xml

Linux

Connect the camera and open a terminal.
The following command will save the generated report in your home dictionary in file xicop_report.xml

cd ~
/opt/XIMEA/bin/xiCOP -save_diag