✓ The online support portal desk.ximea.com is available again.
The scheduled security maintenance has been completed. You can use the portal and e-mail support as usual.
Online support portal: desk.ximea.com
✓ Available |
E-mail support
✓ Available |
ⓘ What happened
Following recently published security advisories affecting widely used web server software, we carried out preventive security maintenance on our support systems. During this work the online ticket portal at desk.ximea.com was temporarily not accessible from the internet. Additional protection is now in place and the portal is fully available again. Your existing tickets and their history were not affected.
🔑 New login page
Since 2026-10-26 the support portal uses Auth0 authentification provider.
- Sign in with the same e-mail address and password you use for your ximea.com account.
- Your browser may not offer your saved password on the new login page. In that case, please enter it manually.
- If you do not remember your password, use the password reset option on the login page.
✉ How to reach our support team
Online portal
Create a new ticket or follow your existing tickets at desk.ximea.com. |
E-mail
Send your request to [email protected]. A ticket is created automatically. For an existing ticket, simply reply to the last e-mail you received about it. Please include your camera model and serial number, the software version you use and a short description of the issue. |
🕑 Timeline
- Maintenance started: 2026-10-23 12:30
- Portal available again: 2026-10-25
We are finalizing further updates of our support systems. If a short maintenance window is needed, we will announce it on this page in advance. Thank you for your patience and understanding.
