ⓘ  What is happening

Following recently published security advisories affecting widely used web server software, we are carrying out preventive security maintenance on our support systems. While this work is in progress, the online ticket portal at desk.ximea.com is temporarily not accessible from the internet. Our support team continues to work on all requests as usual.

🖥  What this means for you

You will not be able to create new tickets, view existing tickets or add replies through the web portal during the maintenance. Your existing tickets and their history are not affected. E-mail communication works normally: replies to ticket notification e-mails still reach our support team, and our responses will continue to arrive in your inbox.

✉  How to reach our support team

Please choose the option that suits you best:

🕑  Expected duration

The maintenance started on 2026-10-23 12:30. We will update this page as soon as the portal is back online. We apologize for any inconvenience and thank you for your patience.

📢  Need help?

If your request is urgent, please mention it in the subject of your e-mail. You can also visit our contact support page.