XIMEA USB3 Vision Camera Zone

Troubleshooting tips

1. Always start by running xiCOP - XIMEA Control panel

This free software tool provides valuable information on possible issues with installation and/or configuration.
 

1. Use supported accessories and hardware

For stability and full performance capabilities, it is important to have a setup with tested components.
 

2. Update to the latest version the following: driver, firmware and other possible software.
3. If possible, try different setups with other PC, cable, host slot or separate host controller instead of an integrated one.
4. Check driver by disabling and enabling it.
5. Verify that host card is powered properly.
6. Execute power cycle of the camera.
7. Use GPIO to power the camera if you have the appropriate cabling.
8. Attempt a soft reboot and if the problem persists a hard reboot of the PC.
9. If this fails, please CONTACT our support team.